.shopmate-chat{--sp-bg:#ffffff;--sp-text:#0f172a;--sp-muted:#64748b;--sp-border:#e2e8f0;--sp-primary:#0d9488;--sp-primary-rgb:13, 148, 136;position:fixed;bottom:24px;z-index:999999;font-family:"Segoe UI",system-ui,-apple-system,BlinkMacSystemFont,sans-serif;font-size:var(--sp-font-size,14px);line-height:1.5;color:var(--sp-text);-webkit-font-smoothing:antialiased;box-sizing:border-box}.shopmate-chat *,.shopmate-chat *::before,.shopmate-chat *::after{box-sizing:border-box}.shopmate-chat button,.shopmate-chat input,.shopmate-chat textarea,.shopmate-chat select{appearance:none!important;-webkit-appearance:none!important;font-family:inherit;line-height:inherit;margin:0;text-transform:none;letter-spacing:normal;text-shadow:none;outline:none}#shopmate-chat .shopmate-chat-toggle,#shopmate-chat .shopmate-chat-close,#shopmate-chat .shopmate-chat-tool,#shopmate-chat .shopmate-chat-send,#shopmate-chat .shopmate-chat-side-close,#shopmate-chat .shopmate-lead-submit,#shopmate-chat .shopmate-chat-history-btn,#shopmate-chat .shopmate-product-card-atc,#shopmate-chat .shopmate-coupon-card-apply{background-image:none}#shopmate-chat .shopmate-chat-toggle{border:none!important;background-color:#fff0;background-image:linear-gradient(145deg,#14b8a6 0%,var(--sp-primary,#0d9488) 55%,#0f766e 100%)!important;color:#fff!important;border-radius:50%!important;width:60px!important;height:60px!important;min-width:60px;min-height:60px;padding:0!important}#shopmate-chat .shopmate-chat-close{border:none!important;background:rgb(255 255 255 / .12)!important;color:inherit!important;border-radius:10px!important;width:32px!important;height:32px!important;min-width:0;padding:0!important}#shopmate-chat .shopmate-chat-tool{border:1px solid #e2e8f0!important;background:#f8fafc!important;color:#475569!important;border-radius:999px!important;box-shadow:none!important;min-height:0;padding:7px 12px!important}#shopmate-chat .shopmate-chat-tool:hover,#shopmate-chat .shopmate-chat-tool:focus-visible,#shopmate-chat .shopmate-chat-tool[aria-pressed="true"]{border-color:#99f6e4!important;color:var(--sp-primary,#0d9488)!important;background:#f0fdfa!important}#shopmate-chat .shopmate-chat-tool[aria-pressed="true"]{border-color:#5eead4!important;background:#ccfbf1!important}#shopmate-chat .shopmate-chat-tool--listening{border-color:#fca5a5!important;color:#dc2626!important;background:#fef2f2!important}#shopmate-chat .shopmate-chat-send{border:none!important;background:var(--sp-primary,#0d9488)!important;color:#fff!important;border-radius:50%!important;width:40px!important;height:40px!important;min-width:40px;min-height:40px;padding:0!important}#shopmate-chat .shopmate-chat-input{border:none!important;background:transparent!important;box-shadow:none!important;border-radius:0!important}.shopmate-chat--bottom-right{right:24px;left:auto}.shopmate-chat--bottom-left{left:24px;right:auto}.shopmate-chat-toggle{width:60px;height:60px;padding:0;border-radius:50%;border:none;background:linear-gradient(145deg,#14b8a6 0%,var(--sp-primary,#0d9488) 55%,#0f766e 100%);color:#fff;cursor:pointer;box-shadow:0 4px 16px rgba(var(--sp-primary-rgb,13,148,136),.4),0 0 0 0 rgba(var(--sp-primary-rgb,13,148,136),.25);display:flex;align-items:center;justify-content:center;transition:transform 0.22s ease,box-shadow 0.22s ease;animation:shopmate-fab-pulse 2.8s ease-in-out infinite}.shopmate-chat-toggle:hover,.shopmate-chat-toggle:focus-visible{transform:scale(1.06);box-shadow:0 8px 28px rgba(var(--sp-primary-rgb,13,148,136),.5);animation:none;outline:none}.shopmate-chat-toggle:focus-visible{box-shadow:0 8px 28px rgba(var(--sp-primary-rgb,13,148,136),.5),0 0 0 3px #fff,0 0 0 5px rgba(var(--sp-primary-rgb,13,148,136),.55)}@keyframes shopmate-fab-pulse{0%,100%{box-shadow:0 4px 16px rgba(var(--sp-primary-rgb,13,148,136),.4),0 0 0 0 rgba(var(--sp-primary-rgb,13,148,136),.25)}50%{box-shadow:0 4px 16px rgba(var(--sp-primary-rgb,13,148,136),.4),0 0 0 12px rgba(var(--sp-primary-rgb,13,148,136),0)}}.shopmate-chat-toggle-icon{font-size:26px;line-height:1;display:flex;align-items:center;justify-content:center}.shopmate-chat-toggle-svg{display:block;width:28px;height:28px;color:#fff}.shopmate-chat-toggle-svg circle{fill:rgb(15 118 110 / .85)}.shopmate-chat--open .shopmate-chat-toggle{display:none}.shopmate-chat-panel{position:absolute;bottom:0;width:var(--sp-panel-width,380px);max-width:calc(100vw - 32px);height:var(--sp-panel-height,540px);max-height:calc(100vh - 48px);background:var(--sp-bg);border-radius:var(--sp-radius,18px);box-shadow:0 4px 6px rgb(15 23 42 / .04),0 20px 48px rgb(15 23 42 / .16);display:flex;flex-direction:column;overflow:hidden;border:1px solid var(--sp-border);animation:shopmate-panel-in 0.28s ease}@keyframes shopmate-panel-in{from{opacity:0;transform:translateY(12px) scale(.98)}to{opacity:1;transform:translateY(0) scale(1)}}.shopmate-chat--bottom-right .shopmate-chat-panel{right:0}.shopmate-chat--bottom-left .shopmate-chat-panel{left:0}.shopmate-chat-header{display:flex;align-items:center;justify-content:space-between;padding:16px 18px 16px 20px;background:radial-gradient(ellipse 90% 140% at 100% 0%,rgb(255 255 255 / .2),transparent 52%),linear-gradient(110deg,#0f766e 0%,var(--sp-primary,#0d9488) 48%,#0284c7 100%);color:var(--sp-header-text,#fff);flex-shrink:0}.shopmate-chat-header-info{display:flex;flex-direction:column;gap:3px;min-width:0}.shopmate-chat-bot-name{font-size:calc(var(--sp-font-size, 14px) + 2px);font-weight:600;letter-spacing:-.01em}.shopmate-chat-status{font-size:calc(var(--sp-font-size, 14px) - 2px);opacity:.92;display:inline-flex;align-items:center;gap:6px}.shopmate-chat-status::before{content:"";width:7px;height:7px;border-radius:50%;background:#4ade80;box-shadow:0 0 0 3px rgb(74 222 128 / .28);flex-shrink:0}.shopmate-chat-close{width:32px;height:32px;padding:0;border:none;border-radius:10px;background:rgb(255 255 255 / .12);color:inherit;font-size:22px;font-weight:400;cursor:pointer;line-height:1;display:flex;align-items:center;justify-content:center;opacity:.9;transition:background 0.15s,opacity 0.15s;flex-shrink:0}.shopmate-chat-close:hover,.shopmate-chat-close:focus-visible{opacity:1;background:rgb(255 255 255 / .22);outline:none}.shopmate-chat-messages{flex:1;overflow-y:auto;padding:18px 16px 12px;display:flex;flex-direction:column;gap:10px;background:radial-gradient(ellipse 70% 40% at 50% 0%,rgba(var(--sp-primary-rgb,13,148,136),.06),transparent 60%),#f8fafc;scroll-behavior:smooth}.shopmate-chat-message{max-width:82%;padding:11px 15px;border-radius:18px;font-size:var(--sp-font-size,14px);line-height:1.55;word-wrap:break-word;white-space:pre-wrap;box-shadow:0 1px 2px rgb(15 23 42 / .05);animation:shopmate-msg-in 0.22s ease}@keyframes shopmate-msg-in{from{opacity:0;transform:translateY(6px)}to{opacity:1;transform:translateY(0)}}.shopmate-chat-message--bot{align-self:flex-start;background:#fff;color:var(--sp-text);border:1px solid #e8eef3;border-bottom-left-radius:6px;box-shadow:0 2px 8px rgb(15 23 42 / .04)}.shopmate-chat-message--user{align-self:flex-end;background:var(--sp-user-bg,#0d9488);color:var(--sp-user-text,#fff);border:none;border-bottom-right-radius:6px;box-shadow:0 4px 14px rgba(var(--sp-primary-rgb,13,148,136),.28)}.shopmate-chat-message--has-image{padding:6px;display:flex;flex-direction:column;gap:8px;max-width:72%}.shopmate-chat-message-image{display:block;width:100%;max-width:220px;max-height:220px;object-fit:cover;border-radius:12px;background:rgb(15 23 42 / .08)}.shopmate-chat-message--has-image .shopmate-chat-message-text{padding:2px 8px 6px}.shopmate-chat--drop-photo .shopmate-chat-composer-box{border-color:var(--sp-primary,#0d9488);background:rgba(var(--sp-primary-rgb,13,148,136),.08)}.shopmate-chat-message--agent{align-self:flex-start;background:#0f172a;color:#f8fafc;border:none;border-bottom-left-radius:6px;box-shadow:0 2px 10px rgb(15 23 42 / .18)}.shopmate-chat-message--agent::before{content:attr(data-label);display:block;font-size:11px;font-weight:600;opacity:.75;margin-bottom:4px;letter-spacing:.02em}.shopmate-chat--handoff .shopmate-chat-panel{box-shadow:0 0 0 2px rgb(15 23 42 / .12)}.shopmate-chat-handoff-banner{display:flex;align-items:center;justify-content:space-between;gap:8px;padding:8px 12px;background:#0f172a;color:#f8fafc;font-size:12px;line-height:1.4}.shopmate-chat-handoff-banner[hidden]{display:none!important}.shopmate-chat-handoff-banner button{border:1px solid rgb(248 250 252 / .35);background:#fff0;color:inherit;border-radius:999px;padding:4px 10px;font-size:11px;cursor:pointer}.shopmate-chat-message--streaming::after{content:"▋";animation:shopmate-blink 1s step-end infinite;margin-left:2px;opacity:.7}.shopmate-chat-bot-block{align-self:flex-start;max-width:100%;display:flex;flex-direction:column;gap:8px}.shopmate-chat-bot-block .shopmate-chat-message--bot{max-width:88%}.shopmate-product-cards{display:flex;flex-direction:column;gap:8px;width:100%;max-width:100%}.shopmate-product-card{display:flex;gap:10px;align-items:stretch;background:#fff;border:1px solid var(--sp-border);border-radius:12px;overflow:hidden;box-shadow:0 1px 2px rgb(15 23 42 / .04)}.shopmate-product-card img{width:72px;height:72px;object-fit:cover;flex-shrink:0;background:#f8fafc}.shopmate-product-card-body{flex:1;min-width:0;padding:8px 10px 8px 0;display:flex;flex-direction:column;gap:4px}.shopmate-product-card-title{font-size:13px;font-weight:600;color:var(--sp-text);text-decoration:none;line-height:1.35;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.shopmate-product-card-title:hover{color:var(--sp-primary,#0d9488)}.shopmate-product-card-price{font-size:13px;font-weight:600;color:var(--sp-text)}.shopmate-product-card-price del{opacity:.6;font-weight:400;margin-right:4px}.shopmate-product-card-actions{display:flex;gap:6px;align-items:center;margin-top:2px}.shopmate-product-card-atc,.shopmate-product-card-view{border:none;border-radius:999px;padding:5px 10px;font-size:11px;font-family:inherit;cursor:pointer;text-decoration:none;line-height:1.2}.shopmate-product-card-atc{background:var(--sp-primary,#0d9488);color:#fff}.shopmate-product-card-atc:disabled{opacity:.7;cursor:wait}.shopmate-product-card-view{background:#f1f5f9;color:var(--sp-text)}.shopmate-product-card-stock{font-size:11px;color:#b91c1c}.shopmate-coupon-cards{display:flex;flex-direction:column;gap:8px;width:100%;max-width:100%}.shopmate-coupon-card{display:flex;gap:10px;align-items:stretch;background:#fff;border:1px dashed var(--sp-primary,#0d9488);border-radius:12px;overflow:hidden;box-shadow:0 1px 2px rgb(15 23 42 / .04)}.shopmate-coupon-card-code{display:flex;align-items:center;justify-content:center;min-width:84px;padding:8px;background:rgba(var(--sp-primary-rgb,13,148,136),.12);color:var(--sp-primary,#0d9488);font-size:12px;font-weight:700;letter-spacing:.04em;text-align:center;word-break:break-all}.shopmate-coupon-card-body{flex:1;min-width:0;padding:8px 10px 8px 0;display:flex;flex-direction:column;gap:3px}.shopmate-coupon-card-label{font-size:13px;font-weight:600;color:var(--sp-text);line-height:1.35}.shopmate-coupon-card-meta,.shopmate-coupon-card-desc{font-size:11px;color:var(--sp-muted,#64748b);line-height:1.35}.shopmate-coupon-card-desc{display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.shopmate-coupon-card-actions{display:flex;gap:6px;align-items:center;margin-top:2px}.shopmate-coupon-card-apply{border:none;border-radius:999px;padding:5px 10px;font-size:11px;font-family:inherit;cursor:pointer;background:var(--sp-primary,#0d9488);color:#fff;line-height:1.2}.shopmate-coupon-card-apply:disabled{opacity:.7;cursor:wait}@keyframes shopmate-blink{50%{opacity:0}}.shopmate-chat-typing{display:flex;gap:5px;padding:12px 16px;align-self:flex-start;background:#fff;border:1px solid #e8eef3;border-radius:18px;border-bottom-left-radius:6px;box-shadow:0 2px 8px rgb(15 23 42 / .04);margin:0 16px 8px}.shopmate-chat-typing span{width:8px;height:8px;border-radius:50%;background:var(--sp-muted);animation:shopmate-bounce 1.2s infinite}.shopmate-chat-typing span:nth-child(2){animation-delay:0.2s}.shopmate-chat-typing span:nth-child(3){animation-delay:0.4s}@keyframes shopmate-bounce{0%,60%,100%{transform:translateY(0);opacity:.4}30%{transform:translateY(-6px);opacity:1}}.shopmate-chat-composer{border-top:1px solid rgb(226 232 240 / .9);background:#fff;padding:12px 14px 14px;box-shadow:0 -8px 24px rgb(15 23 42 / .04);flex-shrink:0}.shopmate-chat-toolbar{display:flex;gap:8px;margin-bottom:10px;flex-wrap:wrap}.shopmate-chat-tool{display:inline-flex;align-items:center;gap:6px;border:1px solid #e2e8f0;background:#f8fafc;color:#475569;border-radius:999px;padding:7px 12px;font-size:12px;font-weight:500;font-family:inherit;cursor:pointer;line-height:1;transition:background 0.15s,border-color 0.15s,color 0.15s,box-shadow 0.15s}.shopmate-chat-tool svg{flex-shrink:0;display:block}.shopmate-chat-tool:hover,.shopmate-chat-tool:focus-visible{border-color:#99f6e4;color:var(--sp-primary,#0d9488);background:#f0fdfa;box-shadow:0 1px 3px rgba(var(--sp-primary-rgb,13,148,136),.12);outline:none}.shopmate-chat-tool[aria-pressed="true"]{border-color:#5eead4;color:var(--sp-primary,#0d9488);background:#ccfbf1;box-shadow:0 1px 3px rgba(var(--sp-primary-rgb,13,148,136),.14)}.shopmate-chat-tool--listening{border-color:#fca5a5;color:#dc2626;background:#fef2f2;animation:shopmate-pulse 1.2s ease-in-out infinite}.shopmate-chat-tool--locked,.shopmate-chat-tool:disabled{opacity:.55;cursor:not-allowed;color:#94a3b8;background:#f1f5f9;border-color:#e2e8f0;box-shadow:none}.shopmate-chat-tool--locked:hover,.shopmate-chat-tool--locked:focus-visible,.shopmate-chat-tool:disabled:hover,.shopmate-chat-tool:disabled:focus-visible{opacity:.55;cursor:not-allowed;color:#94a3b8;background:#f1f5f9;border-color:#e2e8f0;box-shadow:none}.shopmate-chat-tool-badge{display:inline-flex;align-items:center;margin:0;padding:1px 5px;border-radius:999px;font-style:normal;font-size:9px;font-weight:700;letter-spacing:.02em;line-height:1.2;text-transform:uppercase;color:#92400e;background:#fef3c7;border:1px solid #fcd34d}@keyframes shopmate-pulse{50%{opacity:.7}}.shopmate-chat-form{margin:0;padding:0;border:none;background:none}.shopmate-chat-composer-box{display:flex;align-items:flex-end;gap:10px;background:#f1f5f9;border:1.5px solid #fff0;border-radius:24px;padding:6px 6px 6px 16px;transition:border-color 0.2s,box-shadow 0.2s,background 0.2s;min-height:48px}.shopmate-chat-composer-box:focus-within{background:#fff;border-color:var(--sp-primary,#0d9488);box-shadow:0 0 0 4px rgba(var(--sp-primary-rgb,13,148,136),.14),0 4px 16px rgb(15 23 42 / .06)}.shopmate-chat-input{flex:1;border:none;background:#fff0;resize:none;font-size:var(--sp-font-size,14px);line-height:1.5;font-family:inherit;color:var(--sp-text);outline:none;min-height:28px;max-height:120px;padding:8px 0;align-self:center;width:100%;box-shadow:none}.shopmate-chat-input::placeholder{color:#94a3b8}.shopmate-chat-send{width:40px;height:40px;padding:0;border-radius:50%;border:none;background:var(--sp-primary,#0d9488);color:#fff;cursor:pointer;display:flex;align-items:center;justify-content:center;flex-shrink:0;box-shadow:0 4px 12px rgba(var(--sp-primary-rgb,13,148,136),.35);transition:opacity 0.2s,transform 0.15s,box-shadow 0.2s,background 0.15s}.shopmate-chat-send svg{display:block}.shopmate-chat-send:hover:not(:disabled),.shopmate-chat-send:focus-visible:not(:disabled){opacity:1;transform:scale(1.06);box-shadow:0 6px 18px rgba(var(--sp-primary-rgb,13,148,136),.45);outline:none}.shopmate-chat-send:disabled,.shopmate-chat-input:disabled{opacity:.5;cursor:not-allowed;box-shadow:none}.shopmate-chat-composer-hint{margin:8px 6px 0;font-size:11px;color:#94a3b8;text-align:center;letter-spacing:.01em}.shopmate-chat-side-panel{border-top:1px solid var(--sp-border);background:#fff;padding:12px 14px;max-height:240px;overflow-y:auto}.shopmate-chat-side-panel-head{display:flex;align-items:center;justify-content:space-between;margin-bottom:10px}.shopmate-chat-panel-hint{margin:0 0 10px;font-size:12px;line-height:1.45;color:var(--sp-muted)}.shopmate-chat-side-close{width:28px;height:28px;padding:0;border:none;border-radius:8px;background:#f1f5f9;font-size:18px;line-height:1;cursor:pointer;color:var(--sp-muted);display:flex;align-items:center;justify-content:center}.shopmate-chat-side-close:hover{background:#e2e8f0;color:var(--sp-text)}.shopmate-lead-form{display:flex;flex-direction:column;gap:8px;margin:0}.shopmate-lead-form label{display:flex;flex-direction:column;gap:4px;font-size:12px;color:var(--sp-muted)}.shopmate-lead-form input,.shopmate-lead-form textarea{border:1px solid var(--sp-border);border-radius:8px;padding:8px 10px;font:inherit;color:var(--sp-text);background:#fff;width:100%}.shopmate-lead-form input:focus,.shopmate-lead-form textarea:focus{border-color:var(--sp-primary,#0d9488);outline:none;box-shadow:0 0 0 3px rgba(var(--sp-primary-rgb,13,148,136),.15)}.shopmate-lead-submit{border:none;border-radius:8px;background:var(--sp-primary,#0d9488);color:#fff;padding:9px 12px;font:inherit;cursor:pointer;margin-top:4px}.shopmate-lead-submit:hover{filter:brightness(.95)}.shopmate-chat-history-actions{display:flex;gap:8px;margin-bottom:10px}.shopmate-chat-history-btn{border:1px solid var(--sp-border);background:#fff;border-radius:8px;padding:6px 10px;font-size:12px;cursor:pointer;font-family:inherit;color:var(--sp-text)}.shopmate-chat-history-btn:hover{background:#f8fafc}.shopmate-chat-history-btn--danger{color:#b91c1c;border-color:#fecaca}.shopmate-chat-history-list{display:flex;flex-direction:column;gap:8px}.shopmate-chat-history-item{display:flex;align-items:center;justify-content:space-between;gap:8px;border:1px solid var(--sp-border);border-radius:8px;padding:8px 10px;background:#f8fafc}.shopmate-chat-history-item-meta{min-width:0}.shopmate-chat-history-item-meta strong{display:block;font-size:12px;color:var(--sp-text);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.shopmate-chat-history-item-meta span{font-size:11px;color:var(--sp-muted)}.shopmate-chat-history-empty{font-size:12px;color:var(--sp-muted);margin:0}.shopmate-kb-sources{display:flex;flex-wrap:wrap;align-items:center;gap:6px;margin:6px 12px 10px;font-size:11px;color:var(--sp-muted)}.shopmate-kb-sources-label{font-weight:600}.shopmate-kb-source-chip{display:inline-block;padding:2px 8px;border-radius:999px;background:rgb(13 148 136 / .12);color:#0f766e;max-width:180px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}@media (max-width:480px){.shopmate-chat--bottom-right,.shopmate-chat--bottom-left{bottom:16px;right:16px;left:16px}.shopmate-chat-panel{width:calc(100vw - 32px);height:calc(100vh - 32px);max-height:none;left:0!important;right:0!important}.shopmate-chat-tool span{display:none}.shopmate-chat-tool{padding:8px}}